Cat amongst pigeons

After spending the last couple of weeks documenting support procedures and processes, I find this morning that it's all up in the air again. There was "a big meeting in Amsterdam", whereby a decision was made to bypass a whole department, and come directly to 2nd Line Support. And it needs to be in place by Monday. And can we have a help desk in place, manned from 11pm each night, thanks.

Well, the last "big meeting in Amsterdam" I had involved copious amounts of alcohol, and a few tokes of the funny stuff. It seems that same has transpired here. And unless we have the powers of a Jedi Knight and the conviction of a Jehovah’s Witness, there's a fat chance in fit farm that this will be done.

Ah, Friday, So good....